The Support Page





Windows - General


How to Enable FTP file transfer in your web browser
04/01/2021

More and more web browsers are blocking FTP file transfers by default. Describes how to configure your browser to allow ftp transfers. UPDATE - sadly, ftp has been completely disabled by the major browswer developers. Artwork is switching to a https download for our software downloads.

Redistributable 2015, 2017, 2019, and 2022 Libraries from Microsoft
01/06/2020

Download and install re-distributable 2015, 2017, 2019, and 2022 libraries available from Microsoft.

Virus Scanner Blocks NETEX-G Execution
01/4/2016

McAfee virus checker caused an error in NETEX-G by blocking a .scr file generated during application execution. You'll need to manually create an exception for NETEX-G to solve this issue ...


Changing Default GDSII Viewer
12/16/2014

How to edit the Windows registry to force Windows to associate .gds files with Qckvu3.

Resolve Error -5011 by Installing Microsoft VC 2008 Redistributable
03/06/2014

To fix this installer error, download and install the Microsoft VC 2008 libraries; then rerun the installer.

Side by Side Error
12/11/2012

If you get a side-by-side error it means that some required libraries are missing. These are Microsoft Redistribution libraries which you can download and install.

Windows - Licensing


Floating License Installation and Issues
Updated 12-18-2020

Describes how to install a floating license manager on a Windows license server. Includes the flexlm downloads and utilities and debugging suggestions.


Windows Driver for Flexera USB Dongle
Updated 12-18-2020

Describes how to install the required Windows drivers if you are using a Flexera USB dongle (instead of MAC address).


Flex USB driver on Windows 10
Updated 12-18-2020

Windows 10 - flex driver may still need to be installed...


Remote Installation Issues
07/13/2018

When remotely installing an application that is node locked, the final step of verifying the license cannot be done because remote execution is not permitted.

Changes to Node Locked Licensing
09/24/2015

Disk Serial Number locking no longer supported.

Linux - General


Centos libgthread-2.0.so.0 Error
11/1/2016

libgthread-2.0.so.0 is not found on CentOS ...

libXmu.so.6 Error
11/1/2016

libXmu.so.6 is not found on CentOS ...

libX11.so.6 and libSM.so.6 Error
9/19/2023

libX11.so.6 and libSM.so.6 are not found on Ubuntu ...

RedHat v4 No Longer Supported
12/15/2015

We have dropped support for RedHat v4 as of this date. No new upgrades can be offered for this version of RH and no new programs can be released. Existing programs compiled for RH4 will be kept in the archives.

Qckvu3 slow redraw on RHEL5
06/13/2014

Diagnosis and solution for slow redraw of Qckvu3 on Linux RHEL5.

ASM600 Font Issue on Linux
09/27/2013

Under some versions of Linux, ASM600 would not start because of missing fonts.

RedHat v3 No Longer Supported
09/01/2011

We have dropped support for RedHat v3 as of this date. No new upgrades can be offered for this version of RH and no new programs can be released. Existing programs compiled for RH3 will be kept in the archives.

Enable Backing Store for X-Server
05/28/2010

When using one of Artwork's X-based programs (such as Qckvu) the X-Window server should have backing store enabled ...

Using yum command to load missing libraries
04/15/2009

Identifying missing libraries (glibc and libXm) on Linux and using the yum command to load and install them.

Useful Commands for Troubleshooting
04/15/2009

A summary of the commands we use to extract info from a Linux system to troubleshoot why a program is not getting licensed or running correctly ...


Linux Licensing


lmutil lmhostid not found error
1/15/2020

lmutil lmhostid is not found on CentOS 7...

LMHOSTID fails - Missing LSB Libraries
06/29/2018

lmhostid command fails - due to Linux install not including LSB ...

Invalid License File due to Permissions
06/28/2018

lmgrd failed to start up due to "Invalid License File." Problem related to license file permission ...

Floating License (Flexlm) download, installation and debugging
03/06/2017

How to install the server software; link to download flexlm 11.17.2; how to verify and debug a flexlm installation.

Lmhostid returns a null hostid ...
11/17/2008

The return of a null hostid is traced to device eth0 not assigned to a network adaptor ...


Linux Installation


Linux OS Supported
08/07/2018

A list of Linux OS supported by Artwork.

Ubuntu Libraries needed to Run Applications
05/21/2009

While Artwork does not build our Linux tools on Ubuntu, they can run on Ubuntu if the correct libraries are installed. Libraries needed for successful operation are listed ...

Mandrake Linux requires openmotif Libraries.
07/27/2010

While Artwork does not build our Linux tools on Mandrake/Mandriva, they can run on Mandrake if the correct libraries are present. Libraries needed for successful operation are listed ..

Suse Linux requires openmotif Libraries.
11/21/2010

While Artwork does not build our Linux tools on Suse, they can run if the correct libraries are present. Libraries needed for successful operation are listed ..

Keyboard Mapping - When keys don't do what you expect ...
08/14/2002

Describes how to create and configure a keyboard mapping file that will fix problems due to variations in keyboard due to location or language differences ...

Linux 32 bit subsystem
01/30/2009

Describes how to fix runtime library error on Linux 64


Printing


Sending Postscript to the HP 8500 Color Laser Jet
02/09/1999

Describes how to send Postscript (II) from Artwork's programs such as GBRVU and GDSVU to the HP 8500 instead of using a Color PCL driver ...

Controlling HP Printers using Escape Sequences
07/15/1997

Summarizes some of the more common PCL escape sequences used to control page size, orientation and tray selection ...

Sending Print Files to Windows Printers
05/23/1997

Describes how to sent a print file to a Windows printer using the utility called rawprint.exe ....

Controlling HP Printers using Escape Sequences
07/15/1997

Summarizes some of the more common PCL escape sequences used to control page size, orientation and tray selection ...