The Support Page




Windows - General

Script file error
01/4/2016

McAfee virus checker caused an error by blocking .scr file generated during application execution.

Changing Default GDSII Viewer
12/16/2014

Editing the Windows registry to force Windows to associate .gds files with Qckvu3.

Redistributable Libraries from Microsoft
03/06/2014

Download and install re-distributable libraries available from Microsoft.

Side by Side Error
12/11/2012

If you get a side-by-side error it means that some required libraries are missing. These are Microsoft Redistribution libraries which you can download and install.

FTP Download - Page Not Found
11/25/2008

Internet Explorer responds with page not found when given a FTP link ...

Windows - Licensing

Floating License Installation and Issues
03/06/2017

Describes how to install a floating license manager on a Windows license server. Includes the flexlm downloads and utilities and debugging suggestions.

Windows Driver for Flexera USB Dongle
10/03/2017

Describes how to install the required Windows drivers if you are using a Flexera USB dongle (instead of MAC address).

Changes to Node Locked Licensing
09/24/2015

Disk Serial Number locking no longer supported.

Linux - General

RedHat v4 No Longer Supported
12/15/2015

We have dropped support for RedHat v4 as of this date. No new upgrades can be offered for this version of RH and no new programs can be released. Existing programs compiled for RH4 will be kept in the archives.

Using yum command to load missing libraries
04/15/2009

Identifying missing libraries (glibc and libXm) on Linux and using the yum command to load and install them.

Useful Commands for Troubleshooting
04/15/2009

A summary of the commands we use to extract info from a Linux system to troubleshoot why a program is not getting licensed or running correctly ...

RedHat v3 No Longer Supported
09/01/2011

We have dropped support for RedHat v3 as of this date. No new upgrades can be offered for this version of RH and no new programs can be released. Existing programs compiled for RH3 will be kept in the archives.

ASM600 Font Issue on Linux
09/27/2013

Under some versions of Linux, ASM600 would not start because of missing fonts.

Qckvu3 slow redraw on RHEL5
06/13/2014

Diagnosis and solution for slow redraw of Qckvu3 on Linux RHEL5.

Enable Backing Store for X-Server
05/28/2010

When using one of Artwork's X-based programs (such as Qckvu) the X-Window server should have backing store enabled ...

libXmu.so.6 Error
11/1/2016

libXmu.so.6 is not found on CentOS ...


Linux Licensing

Floating License (Flexlm) download, installation and debugging
03/06/2017

The download links for flexlm, how to install the server software and how to verify and debug and flexlm installation.

Upgrade to Flexlm v11.14
06/16/2017

Artwork has upgraded to Flex v11.14 in order to support RHEL 7 and other 3.x kernel based flavors of Linux ...

Lmhostid returns a null hostid ...
11/17/2008

The return of a null hostid is traced to device eth0 not assigned to a network adaptor ...


Linux Installation

Ubuntu Libraries needed to Run Applications
05/21/2009

While Artwork does not build our Linux tools on Ubuntu, they can run on Ubuntu if the correct libraries are installed. Libraries needed for successful operation are listed ...

Mandrake Linux requires openmotif Libraries.
07/27/2010

While Artwork does not build our Linux tools on Mandrake/Mandriva, they can run on Mandrake if the correct libraries are present. Libraries needed for successful operation are listed ..

Suse Linux requires openmotif Libraries.
11/21/2010

While Artwork does not build our Linux tools on Suse, they can run if the correct libraries are present. Libraries needed for successful operation are listed ..

Keyboard Mapping - When keys don't do what you expect ...
08/14/2002

Describes how to create and configure a keyboard mapping file that will fix problems due to variations in keyboard due to location or language differences ...

Linux 32 bit subsystem
01/30/2009

Describes how to fix runtime library error on Linux 64


Printing

Sending Postscript to the HP 8500 Color Laser Jet
02/09/1999

Describes how to send Postscript (II) from Artwork's programs such as GBRVU and GDSVU to the HP 8500 instead of using a Color PCL driver ...

Controlling HP Printers using Escape Sequences
07/15/1997

Summarizes some of the more common PCL escape sequences used to control page size, orientation and tray selection ...

Sending Print Files to Windows Printers
05/23/1997

Describes how to sent a print file to a Windows printer using the utility called rawprint.exe ....

Controlling HP Printers using Escape Sequences
07/15/1997

Summarizes some of the more common PCL escape sequences used to control page size, orientation and tray selection ...